Introduction
ShuXiang is committed to protecting the privacy of every person who visits this website or interacts with our services. This Privacy Policy explains, in clear and plain language, how we collect, use, store, and safeguard personal information.
ShuXiang is the developer and operator of this website, which is owned and managed by Kunming ShuXiang Trading Co., Ltd. We provide computer systems design and related services within the professional, scientific, and technical services sector. When you browse our site, submit an inquiry, request a consultation, or engage us for a project, we may receive certain information about you. We want you to understand exactly what happens to that information and what choices are available to you.
We encourage you to read this entire policy carefully. By using this website or by providing information to us, you acknowledge that you have read and understood the practices described below. If you do not agree with any part of this policy, please discontinue use of the website and contact us with any questions before sharing personal information.
Who We Are
Throughout this policy, the terms we, us, and our refer to Kunming ShuXiang Trading Co., Ltd., the legal entity that operates this website and delivers the services described on it. ShuXiang acts as the developer of the site and as the data controller responsible for the personal information we process.
Our business is the design, integration, and support of computer systems. We help organizations plan, build, and operate dependable technology, including systems architecture, software integration, cloud infrastructure, security engineering, and managed support services. In the course of these activities we may process information about our clients, prospective clients, website visitors, and business partners.
Our registered and operational address is set out below, and you may use this address to contact us by post for any privacy matter.
Room 1504, 15/F, Yunkun Building, 81 Huguo Road, Wuhua District,
Kunming - 650000, China (CN)
You may also reach us by email at connect@shuxiang.lol or by telephone at +19038664112. We aim to respond to every privacy request promptly and completely.
Scope of This Policy
This Privacy Policy applies to personal information collected through this website, including any forms, email communications, telephone calls, and other interactions that you have with us in connection with our services. It also applies to information collected when you correspond with our team by any channel.
This policy does not apply to third party websites, applications, or services that may be linked from our site or that you may reach independently. Those destinations are governed by their own privacy notices, and we encourage you to review them before providing any personal information. We are not responsible for the privacy practices of organizations we do not control.
This policy is intended to align with applicable data protection principles, including those that require transparency, purpose limitation, data minimization, and security. Where local law imposes additional or more specific obligations, we will comply with those obligations in respect of the individuals they protect.
Information We Collect
We collect several categories of information. The specific items we collect depend on how you interact with us. We are careful to collect only what is reasonably necessary for the purpose at hand.
Information you provide directly
- Contact details such as your name, email address, telephone number, and company name when you complete a contact form or request a consultation.
- Project details including the description of your project, your requirements, your timeline, and any technical information you choose to share about your current systems.
- Communication content such as the messages, questions, and feedback you send to us by email, telephone, or through the website.
Information collected automatically
- Technical information such as your internet protocol address, browser type and version, device type, operating system, and screen resolution.
- Usage information such as the pages you visit, the time and date of your visit, the duration of your visit, and the actions you take on the site.
- Referral information such as the website or search term that directed you to our site.
We do not intentionally collect sensitive categories of personal information such as health data, biometric data, or government identification numbers. We ask that you refrain from including such information in any message you send to us unless it is strictly necessary and you have explicitly requested that we handle it.
How We Collect Information
We collect personal information through several channels. Understanding these channels helps you control what you share with us.
Directly from you. The majority of information we hold comes directly from you when you fill out a form on the website, send us an email, call our team, or provide details during a consultation or project engagement.
Automatically through the website. When you visit the site, certain technical and usage information is collected automatically through standard technologies such as server logs and, where applicable, cookies and similar tools. This information is generally aggregated and does not, by itself, identify you personally.
From our service partners. In limited cases we may receive information from partners that assist us with hosting, analytics, or communications. Any such partner is required to handle information in accordance with our instructions and applicable law.
We do not purchase personal information from data brokers, and we do not engage in the sale of personal information under any circumstances.
How We Use Your Information
We use the personal information we collect for a limited set of clearly defined purposes. We will not use your information in ways that are materially different from those described here without providing notice.
- To respond to inquiries. When you contact us, we use your details to understand your question and to provide a helpful and timely response.
- To provide our services. We use project and contact details to plan, deliver, and support the systems design and related services you engage us to perform.
- To improve the website. We analyze aggregated usage data to understand how visitors interact with the site and to make the experience better.
- To communicate with you. We may send you service related messages, updates about your project, or responses to your requests.
- To meet legal obligations. We may process information where required by law, regulation, or a lawful request from a competent authority.
- To protect our interests. We may use information to maintain the security of our systems, prevent fraud, and defend our legal rights.
We do not use your personal information for automated decision making that produces legal or similarly significant effects, and we do not engage in profiling for marketing purposes.
Legal Bases for Processing
Where applicable data protection law requires a legal basis for processing, we rely on one or more of the following grounds.
- Consent. Where you have given clear consent for a specific purpose, such as submitting an inquiry through our form, we process information on the basis of that consent.
- Performance of a contract. We process information as necessary to take steps before entering into, or to perform, a contract with you for our services.
- Legitimate interests. We process information where necessary for legitimate interests such as operating and improving the website, ensuring security, and responding to inquiries, provided those interests are not overridden by your rights.
- Legal obligation. We process information where necessary to comply with a legal or regulatory obligation to which we are subject.
Where processing is based on consent, you may withdraw that consent at any time by contacting us. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Data Retention
We retain personal information only for as long as is reasonably necessary to fulfill the purposes described in this policy, or as required by applicable law, whichever is longer.
Inquiry and correspondence records are generally retained for as long as needed to respond to you and to maintain a record of our communication. Information relating to an active project is retained for the duration of the project and for a reasonable period afterward to support follow up, warranty, and legal obligations.
Where information is no longer needed, we take steps to delete or anonymize it in a secure manner. If you request deletion of your information, we will honor that request to the extent permitted by law, and we will explain any circumstance where we are required to retain certain information.
Data Security
We take the security of personal information seriously and apply reasonable technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.
These measures include access controls that limit information to personnel who need it, secure communication channels where available, and practices designed to keep our systems current and monitored. We also require our service providers to maintain appropriate safeguards.
No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information using commercially acceptable means, we cannot guarantee absolute security. You should also take care to protect your own devices and credentials.
International Data Transfers
Our business is based in Kunming, China, and personal information we collect is primarily processed in the locations where we and our service providers operate. Where information is transferred across borders, we take steps to ensure an appropriate level of protection is applied to the transfer.
Where required by law, we rely on recognized mechanisms such as standard contractual clauses or other lawful safeguards to govern cross border transfers of personal information. We will provide further details about any specific transfer upon request.
By using this website and providing information to us, you acknowledge that your information may be transferred to and processed in countries that may have data protection rules different from those of your own country.
Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the following.
- Access. The right to request a copy of the personal information we hold about you.
- Correction. The right to request that inaccurate or incomplete information be corrected.
- Deletion. The right to request that we delete your personal information in certain circumstances.
- Restriction. The right to request that we limit how your information is processed in certain circumstances.
- Portability. The right to receive your information in a structured, commonly used format.
- Objection. The right to object to processing based on legitimate interests.
- Withdrawal of consent. The right to withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us using the details in the Contact Us section. We will respond within the timeframes required by law and may ask you to verify your identity before acting on a request.
Privacy for Children
Our website and services are directed at businesses and professionals and are not intended for children. We do not knowingly collect personal information from children under the age of sixteen, or such other minimum age as may be prescribed by the law of the relevant jurisdiction.
If you are a parent or guardian and believe that a child in your care has provided personal information to us, please contact us immediately. Upon becoming aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information as promptly as possible.
Third Party Links and Services
This website may contain links to third party websites, platforms, or services that are not operated by us. This Privacy Policy does not apply to those third parties, and we are not responsible for their content or privacy practices.
Before you provide personal information to any third party, we encourage you to review its privacy policy and terms. If you arrive at our website from a third party, that third party may have its own practices that are independent of ours.
The inclusion of a link on our website does not imply our endorsement of the linked site or of the practices of its operator.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. When we make changes, we will revise the last updated date at the top of this page.
Material changes will be communicated through a prominent notice on this website or by other reasonable means. We encourage you to review this page periodically so that you remain informed about how we protect your information.
Your continued use of the website after any change to this policy will constitute your acceptance of the revised terms to the extent permitted by law.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle personal information, please contact us using any of the methods below. We are happy to help.
Room 1504, 15/F, Yunkun Building, 81 Huguo Road, Wuhua District,
Kunming - 650000, China (CN)
Email: connect@shuxiang.lol
Phone: +19038664112
Website: https://www.shuxiang.lol
We will acknowledge your message and respond as promptly as we can, and in any event within the timeframes required by applicable law.